Terms and Conditions of Service – tekforceconnect

Last Updated: April 10th 2025

1. Introduction

tekforceconnect (“Company”, “we”, “us”, or “our”) is a registered IT consultancy and workforce solutions provider headquartered at [Insert Full Address], Montreal, Quebec, Canada. These Terms and Conditions (“Terms”) govern all services provided by tekforceconnect to its clients (“Client”, “you”, or “your”).

2. Services Offered

We specialize in comprehensive technology solutions including but not limited to:

• IT staffing and recruitment (contract, permanent, project-based)

• Technology consulting and digital transformation

• Custom software development (web, mobile, enterprise)

• Cloud computing and infrastructure services

• Cybersecurity solutions and compliance

• AI/ML implementation and data analytics

• Training and professional certification programs

3. Engagement Process

3.1. All projects require a signed Statement of Work (SOW) or Service Agreement detailing:

• Exact scope of deliverables

• Project timelines with milestones

• Payment schedule and terms

• Acceptance criteria

• Key performance indicators (KPIs) where applicable

3.2. A non-refundable engagement fee of 30-50% is required to commence work.

4. Payment Terms

4.1. Fee Structure:

• Fixed-price projects: Deposit + milestone payments

• Time-and-materials: Weekly/bi-weekly billing at $[X]/hour

• Retainer agreements: Monthly prepayment for [X] hours

4.2. Payment Methods:

• Bank wire transfers (preferred)

• Credit cards (3% processing fee)

• PayPal/Stripe (3.5% fee)

• Cryptocurrency (BTC/ETH) available for select clients

4.3. Late payments incur:

• 1.5% monthly interest (18% APR)

• Suspension of services after 15 days

• Collections proceedings after 60 days

5. Intellectual Property Rights

5.1. All deliverables become Client property upon full payment including:

• Source code and documentation

• Designs and creative assets

• Technical specifications

• Training materials

5.2. We retain:

• Rights to showcase work in our portfolio

• License to reusable code components

• Anonymized data for analytics

6. Confidentiality & Data Protection

6.1. All projects operate under:

• Mutual NDA (Non-Disclosure Agreement)

• PIPEDA (Canada) and GDPR (EU) compliance

• SOC 2 Type II certified data handling

6.2. Client agrees not to:

• Reverse engineer our solutions

• Poach our personnel (12-month restriction)

• Disclose proprietary methodologies

7. Client Obligations

You must provide:

• Timely feedback (within 3 business days)

• Complete system access and credentials

• Accurate business requirements

• Designated project manager

8. Change Management

8.1. Formal change requests require:

• Written description of changes

• Impact analysis

• Revised cost and timeline estimates

8.2. Emergency changes may be executed with verbal approval followed by written confirmation within 24 hours.

9. Quality Assurance

9.1. Our QA process includes:

• Unit testing (100% coverage)

• Integration testing

• User acceptance testing (UAT)

• Security vulnerability scanning

9.2. Clients have 10 business days to report defects after delivery.

10. Service Level Agreements (SLAs)

For managed services, we guarantee:

• 99.9% uptime for critical systems

• 24/7 support response times:

  • Priority 1: 1 hour

  • Priority 2: 4 hours

  • Priority 3: 24 hours

11. Termination

11.1. Either party may terminate with:

• 30 days written notice for standard engagements

• 90 days for enterprise agreements

11.2. Early termination fees apply:

• 20% of remaining contract value

• Cost recovery for committed resources

12. Warranties & Liabilities

12.1. We warrant that services will:

• Be performed with reasonable skill and care

• Comply with agreed specifications

• Meet industry standards

12.2. Liability is capped at 125% of fees paid for the relevant project.

13. Indemnification

Client agrees to indemnify us against:

• Third-party IP claims from Client-provided materials

• Regulatory violations caused by Client actions

• Data breaches from Client system vulnerabilities

14. Dispute Resolution

14.1. Mandatory steps:

1. Executive negotiation (15 days)

2. Mediation (ADR Institute of Canada)

3. Binding arbitration (Quebec jurisdiction)

14.2. Litigation is only permitted for:

• IP infringement

• Injunctive relief

• Claims exceeding $100,000 CAD

15. General Provisions

15.1. Force Majeure: Not liable for delays due to:

• Natural disasters

• Cyberattacks

• Government actions

• Pandemic events

15.2. Subcontracting: We may engage specialized third-parties with confidentiality obligations.

15.3. Entire Agreement: These Terms supersede all prior agreements.

16. Governing Law

These Terms are governed by Quebec law. Any disputes shall be resolved in Montreal courts.

Acceptance

By engaging our services, you acknowledge having read, understood, and agreed to these Terms.

Contact Information:
tekforceconnect
Montreal Office: 1390 Rue Bellerose, Montreal, Quebec, J0L 1C0.
Montreal, Quebec, Canada
Phone: +1 (514) 641-6955
Email: [email protected]
Website: www.tekforceconnect.com